Acknowledgment

Thank-you for contacting Red Dot Sports

We are happy to acknowledge the receipt of your enquiry.

We are committed to giving you the best possible service. A Red Dot Sports representative will contact you very shortly. We treat all requests as important and aim to reply within the same working day.

This page contains important information.


Speed of response 

Please check that our replies are not intercepted by your spam filters.

If you do not receive a satisfactory reply within two working days (not including Saturday and Sunday or an international holiday), please simply send this email to hurryup@reddotsportstours.com with the words NO REPLY RECEIVED in the subject field. This will immediately be investigated.


Other ways to contact us 

Remember that you can also ring our Holiday Hotline, which connects you directly to our consultants in Colombo. You will be assigned a personal consultant who will ring you back on request. We can discuss your holiday by email, phone call or even Skype video calls, just let us know what you would prefer.


Colombo sales office

From UK : 0870 231 7892
Worldwide : +94 117 895810 (normal international call rates apply).
Skype : salesreddot

Hours are normally as follows (Note: Sri Lanka is normally +5.5 hours GMT). 

Monday-Friday : 0900 - 1730 Sri Lanka time, with evening cover from 1730 to 2200. 
Saturday : 1400 - 1800 Sri Lanka time. 


Our promise 

  • We are happy to help you with everything from a one-night booking to a full tailored holiday.
  • We will design you a tailor-made holiday with your own personal consultant at no extra cost.
  • We aim to match or beat all accommodation prices, and that includes booking direct and instant booking sites.
  • With Red Dot Sports, what you see is what you pay for. Beware bookings that levy up to 26% in hidden charges.
  • Unlike direct-booking sites, we offer full customer support on your holiday and work to solve any problems quickly and amicably.
  • We regularly check and update our 400 properties to ensure we have the best accommodation Sri Lanka can offer, from luxury to budget.
  • Our Sri Lanka-based consultants possess unbeatable knowledge of the country.
  • We will seek out best deals on your behalf but we will never try to package you where you do not want to go.
  • Our UK flight holidays carry full ATOL protection.
  • Our professional chauffer-cum-guides operate under a special Red Dot Sports drivers’ code
  • We operate under fair-minded Booking Conditions, legal under EU law.
  • Our off-the-peg itineraries can be adjusted according to your wishes
  • We seek out the best-quality excursions and activities. We are committed to a fair refund policy – returning all recoverable costs, both while we plan your booking and after you book.
  • Our Customer Feedback is 100% checked – real people giving real, fair-minded opinions.
  • We have strict anti-fraud and data protection policies.
  • We can offer a host of extras – such as mobile SIM cards – for all types of traveler.

Looking forward to welcoming you to Sri Lanka,

The Red Dot Sports Team.